Wi-Fi: The mystery of free versus fee

By Joe Brancatelli
Portfolio.com

Why do some hotels provide free internet access, while others charge big?

A decade ago we were complaining about the cost of calls from hotel-room phones. Why, we wondered, did cheap hotels give us free calls, but fancy, five-star joints ding us even for toll-free numbers? Who made more sense: The general manager who insisted that telephone calls were an integral part of the nightly rate, or the one who claimed he wouldn’t think of charging a guest for a service he or she didn’t use, so anyone who used a hotel’s telephone system had to pay inflated, à la carte prices?

Mobile phones mooted that debate, and no business traveler even thinks about using a guest-room telephone today. But the deep, philosophical disagreements are back—over the price hotels may or may not charge to access high-speed internet and Wi-Fi service.

Business travelers expect select-service properties (that’s politically correct, 21st-century lodging jargon for “cheap hotels”) to offer free wired and/or wireless internet access. And free access is standard at places like Courtyard by Marriott, Hampton Inn, and Four Points by Sheraton.

Rest of Story

Published by World Travel Warehouse

World Traveller with a desire to share what I learn through my travels, with other fellow travellers and clients and friends.

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